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Puerto Rico

The current weather in Culebra

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Stay away from Club Seabourne
Culebra, Puerto Rico
Author: upflore1 (---.tampabay.res.rr.com)
Date:   03-18-12 01:14

We reserved the deluxe room, and instead were given the "family room" at check-in, with the need to switch to the Deluxe room on the last day of our stay. When I asked why my room had been double booked, the front desk person simply unapologetically replied, "it happens alot". This was the first red flag during our stay.The room was prepaid, so I decided to make the best of it, as I knew that they weren't going to offer a refund.
On the day that we switched rooms, we waited until noon to get the key to our Deluxe room, but the counter person kept telling us that it wasn't ready and she couldn't give us the new key. We informed her that we would be out until later that evening, and she simply told us to check in at the office at that time. When we returned at 7pm, there was nobody in site. The three phone numbers listed at the front desk went unanswered. They didn't even leave a note on the desk informing us where to get the key. We finally decided to look in the desk drawer, and by chance, found an extra copy of the key to our room. After two hours of searching for a staff worker, making phone calls, and simply waiting in our Jeep, we were finally able to get in our room. We later found out that the property manager had our copy of the key and we were somehow, telepathically supposed to know who he was and where he lived.
The next morning we brought this up to the counter lady, and she once again was very dismissive, and once again, NO apology.
Cleaning service was sub-par. Floors were left unswept, room trash can was not emptied. The room door fit poorly on the frame, leaving 1/4 inch gaps under the door, where huge roaches and one scorpion crawled in through. We had to cover the gaps with folded towels.
They mentioned that they offer wi-fi, but they didn't mention that we would need to leave our villa and walk down to the office to get any sort of decent wifi signal.
We ordered the boxed lunch (turkey rap), and were disappointed when we took the food out of the cooler. It was wrapped in Saran wrap and the water had seeped right through, making it a mushy inedible sloppy mess. We returned the cooler with the wraps, and they once again brushed it off with no apology, yet still charged me $36 for the meal. The audacity of these people!
Club Seabourne is nothing but a sham. Their glitzy, photoshopped website photos are just a facade. The staff is very unprofessional, irresponsible and just plain rude.
I've stayed at Culebra Beach Villas, and Hotel Kokomo in the past. Had I known what I was in for, I would have stayed at either one instead. They're more rustic in style, but you get what you pay for, plus the staff is courteous and attentive.
I don't ask for much when I stay at a hotel. I simply want honesty, cleanliness, a good value, and decent service, neither of which were offered at Club Seabourne.
Please stay away from this place. It will ruin what would otherwise be a marvelous get away to a beautiful island.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: virtuous.ladii (---.lightspeed.hstntx.sbcglobal.net)
Date:   03-18-12 01:53

Thank you for this information. We are looking for a place to stay on Culebra Island, and my husband was looking at Club Seabourne. I am leaning more towards a villa or a rental, which you can get at a better rate than Club Seabourne even offers. We had a not-so-good hotel experience in Puerto Rico last time, but since we have been to the island, we know better now!

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: Doug (---.dsl.stlsmo.swbell.net)
Date:   03-18-12 10:53

Please don't let your unfortunate experience turn you off to Culebra as a whole. Coming up on 17 years of visits to the island, I've never been treated like this in any of the accomodations I've booked.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: upflore1 (---.tampabay.res.rr.com)
Date:   03-18-12 11:38

Thanks Doug. I've visited Culebra multiple times in the last 10 years, and this is the first time I've come across such utter indifference, and rudeness at an establishment.
I love Culebra, and will not let this experience deter me from any future trips to the beautiful island.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: virtuous.ladii (---.lightspeed.hstntx.sbcglobal.net)
Date:   03-18-12 23:08

Upfloral, we are looking at vacation rentals. Try homeaway.com next time... you may like it very well!

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: jcapestany (---.res.bhn.net)
Date:   03-21-12 07:26

Good Morning,

i have stayed at Casa Ensenada couple of times already when the '' Old Owners " were there, i am visiting the same place Under New Management this coming April, i just hope it has the same attention or proffesionalism like before. We rent this place because they have its own boat dock since we are traveling by private vessel. We are looking forward to this trip now that the PRican government privatized the Ferries from Culebra,Fajardo and Vieques should be easy now for Tourists and Locals. Have a safe Trip and Enjoy the Island.


john

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: Javier Ramos (---.centennialpr.net)
Date:   03-27-12 13:47

March 26, 2012

Dear guest:

This is Cecilia Rodríguez, owner of Club Seabourne. I want to send you my apologies for all the inconveniences during your stay. The opinion of our guests is very important to us, and is the reason to improve every day. I'm taking immediate action regarding all the things that you comment in your review. I appreciate a lot, if you could send me an email to contact you to clubseabourne@gmail.com.

Regards,

Cecilia

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: upflore1 (---.tampabay.res.rr.com)
Date:   03-27-12 17:16

If you are the same person that we dealt with throughout our stay, I would rather not engage in any type of correspondence with you at this time.

We were on the verge of having to sleep in our rental Jeep on the last night of our stay because of your staff's irresponsible and careless nature, and this was treated like a trivial matter. As noted on my post, there were plenty of chances to rectify the situation and for apologies during our stay.

Your concern after the fact seems a bit pretentious and more geared toward "damage control".
Sorry but this is just too little, too late.

Most people consider me a very kind person, some take kindness for weakness. I'm afraid you made this mistake.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: upflore1 (---.tampabay.res.rr.com)
Date:   03-27-12 17:57

By the way, I'd like to say thanks to the staff of Carlos Jeep Rentals, and Flamenco Air. Both were very courteous, helpful, and professional.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: slybzy (---.nycmny.fios.verizon.net)
Date:   04-19-12 21:47

That stinks that you had a bad experience and I certainly understand you feeling the need to put your experience out there. However, I must say that you scared me with your scathing review as we were just a few days away from going there when I saw it. I looked on trip advisor and saw many favorable reviews (and yours, repeated).
We had a great stay at Club Seabourne so I'm glad I didn't act on one angry person's rant. Not one problem during a 5 night stay. We loved it and would totally go back.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: scot marechaux (---.buffalo.res.rr.com)
Date:   05-05-12 10:54

there is a nice holiday inn in san juan, give it a try. and those scorpions taste great fried in butter and a bit of garlic.

Living well is the best revenge.

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Re: Stay away from Club Seabourne
Culebra, Puerto Rico
Author: S.V.I bound (---.static.optonline.net)
Date:   05-10-12 13:09

wow, that's suprising. I have stayed at Club Seabourne many times under this owner and have never had anything but a perfect experience! I'll be back.

Beach Bumb

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