Author: carlos Diaz (---.onelinkpr.net)
Date: 01-19-07 10:06
i recently had a horrible experience with carlos jeep rental and i would like for all prospective renters to be informed of their practices BEFORE renting from them.
2 weeks ago, we rented a jeep wrangler from carlos jeep rental for 2 days. when renting the vehicle we were cautioned to pay for insurance to cover "any accident, theft, or ding" that might occur "since it's rough driving on the island". sufficiently spooked, we payed $23 a day on top of the cost of rental for this insurance.
fast forward to wednesday morning at 8am, as our plane was about to depart for vieques. first of all, as i checked in for our flight my girlfriend went to return our jeep (my parents are from puerto rico and i speak spanish, my gf does not). at first, the girl working for carlos jeep rental didn't even speak to my girlfriend (altho it turned out later she speaks english) and stopped where there was a 4-6 inch light scuff on the rear bumper of the jeep. instead of answering questions my girlfriend had she simply spoke into a walkie talkie saying "americano" quite clearly.
when i show up and shock her by speaking not only spanish but with a proper puerto rican accent, her attitude changed however she had already called for another guy to come by. he told me that our insurance only covered damages MORE than $1000 and anything up to that we have to pay to fix. to which i reply, "are you telling me you're actually going to fix this bumper for a barely noticeable scuff?" and they say "NO"
inside they made us fill out papers trying to get us to claim fault and that there was an accident and since out plane was ABOUT to leave we couldn't argue vehemently and wait for the police to arrive which was our "only choice" according to carlos jeep rental. however since we aren't fools, everything we signed we crossed out parts that we didn't agree with (initialing them) and wrote in large letters "NO FURTHER AUTHORIZATION GIVEN WITHOUT NOTIFICATION, AND NOT WITHOUT OFFICIAL DAMAGE REPORT RECEIVED"
we left carlos jeep rental frustrated, but assured by promises that we would be contacted about what would happen next before it happened. yesterday we noticed an extra $400 charge on our credit card from carlos jeep rental. when we called they said they called us and left messages - they certainly did not. we have asked them to send pictures of the new bumper with license plate showing AND a work order from a garage with the proper vin number. while i know all this can be faked, it's all i can do to make them work for my money.
anyway, take this for whatever you think it's worth and consider yourself warned, ESPECIALLY if you don't happen to speak spanish.
take care & enjoy culebra because aside from this it is a beautiful and wonderful place.