Author: Ann Hoffman (173.243.87.---)
Date: 04-26-12 18:27
We are sorry you did not enjoy your day with us!! Since we were unable to get you to Culebrita due to high surf, we offered to take you on a snorkel tour to which you agreed. If you wanted to go back to the dock, all you had to do was SAY SOMETHING!! We took you to a calm area at Louis Pena and offered you the choice of life jackets or noodles to help you swim. You declined their use. If you were interested in being dropped off at the beach, all you had to do was SAY SOMETHING!! We went to a second spot and you decided not to snorkel, to sit on the boat. If you weren't happy, all you had to do was SAY SOMETHING!! We would have gladly dropped you off at the beach or taken you back to the dock so you would have had a GREAT last day on Culebra! We want to have happy customers!! We can't fix something if we don't know you are unhappy. We would have bent over backwards if we had only known you were so unhappy!! You just had to say something!!!!!!!!
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