Author: butch pendergast (---.ph.ph.cox.net)
Date: 01-01-10 20:07
Marguerite, as the owners of Casa Ensenada, we are saddened by your comments. In twelve years of owning and operating Casa Ensenada, this is the only negative comment we’ve seen on the Internet. In fact, just the opposite is the case. In this forum, for example, Casa Ensenada has received many complimentary comments. This speaks to the quality of the accommodations and facilities at Casa Ensenada.
In reply to your specific comments:
1) The guest rooms, including the furniture, are cleaned before each rental. The furniture, though not new, is not shabby; it is in good condition.
2) Similarly, the towels, though not new, are not threadbare. We replace linens way before they are worn out.
3) A leak recently started in the piping inside the shower wall of your guest room. We are awaiting a repairman to fix it. In the meantime, as you must have seen, there is the note posted in the bathroom about the problem. We apologize for the leak.
4) Occasionally, mosquitoes can be a problem in Culebra. However, if the doors at Casa Ensenada are kept closed, there is no problem of significance. All guests are requested to read the Guest Information, which clearly states “Mosquitoes may come into rooms through doors left open". In addition, it has been our experience that when Culebra guests discover bites on their legs, invariably the bites are due to no-see-ums at the beach, not to mosquitoes. No-see-um bites do not show up until hours after they occur.
5) Even though Casa Ensenada is for sale, we regularly inspect and test equipment and facilities and promptly replace anything that does not operate properly.
Marguerite, we are sorry that you were not fully pleased with Casa Ensenada. We are glad, however, that you enjoyed the beautiful island and the great people of Culebra.
For readers of this forum, we encourage you to go to our website, www.casaensenada.com, and read comments by former guests. Those verify that Casa Ensenada has an excellent reputation.
Butch and Jackie Pendergast
Owners of Casa Ensenada Waterfront Guesthouse
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