- Re: Juanita Banana's: Restaurant from Hell

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Re: Juanita Banana's: Restaurant from Hell

Author: Julio (---.ups.com)
Date: 07-30-09 14:40

I kind of understand why a person can express such a frustration when his/her experience doesn’t go as planned…but in this case was more than that!! Culebra…for those of us that loves Culebra DEARLY, this kind of comment is without a doubt based on lack off island experience (or memory). You all have mentioned many places around the island which are friends & family of Juanita Banana’s….! Perhaps whomever, opened this forum should’ve consider the repercussion of these comments. If you’re a sailor or “boater”, you may remember how Dinghy Dock, El Batey, Mamacita’s use to be… Do you remember the LONG LINES that kept you waiting in line for more than HOURS!!!??? You had to be there to remember such a beautiful thing.. why because you were mad to such places, so packed that people began to drink & riots followed after (El Batey was the best!!!)… so in turn you ended you going to bed drunk & HUNGRY… who will you get mad at???…. Do you remember that… what a days!!

Let me give you a good one so you understand the island style of my Culebrenses: go to the bakery that you love to go every morning when you are in Culebra..YES, that one, PAN DELI…. Look at the column sign next to the register… when you understand that & accept it (because you have no other choice) then you realize that you are not in a part of Puerto Rico… you are in CULEBRA, man!!!!!!

Hold it, Hold it….what I’m trying to say is that Culebra is an ISLAND (2,000 residents)… everything has been that way for years before this blog came up. I work for a GLOBAL COMPANY providing customer service “TO HELL” managing a department regulated by the federal government. I deal with customer from Asia, Europe, North & South America… well you get it GLOBAL; also I was in the military (NAVY if you wonder). A great customer service is a shared responsibility…. “CUSTOMER IS ALWAYS RIGHT”… my friends this in the real world is based on convenience & nowadays is a cliché!! What you need to do to better a service or make sure your experience is somewhat pleasant, you call the manager & in a NICE & RESPECTFULL WAY, you SUGGEST (is a demand but much more SUBTLE) or comment about the animals around the place… I guarantee that if the manager is the owner he/she will take matters in their hands & do something… in this case, business is business & the client is right! That way you give them the chance to change “prejudiced” mentality…. If nothing changes then you have ALL THE RIGHT IN THE WORLD to express all the frustration you have!!!!

Believe me.. I’ve been sailing in places that you may see in magazines & TV to be awesome…but friends, that is all about it… TV & Magazines… !!! So my recommendation before you react… share your responsibility to deserve a good customer service by giving that commerce the chance to listen & improve!!! Hey, you may end up getting a free drink on the house or…….. See u in Culebra, man!!!

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