- Flamenco Air contact information

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Flamenco Air contact information

Author: Ryan Moats (---.lightspeed.hstntx.sbcglobal.net)
Date: 09-06-10 17:04

Does anyone know how to get a hold of Flamenco Air? I booked two roundtrip tickets in October and need to figure out how they're handling refunds or if they'll have their legal situation hashed out by then etc.

Thanks.

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Re: Flamenco Air contact information

Author: Srini Viswanathan (---.washdc.east.verizon.net)
Date: 09-10-10 14:57

i recently went to culebra, so i can help you out. air flamenco is not flying passenger flights to culebra anymore, only charter flights. but you should try vieques air who has 2 flights a day to culebra..

also if you are taking the ferry, the morning ferry is the only one that goes on time. they are running cargo ferries only as the passenger ferry dock at culebra is broken due to the hurricane..

hope that helps.

Srini

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Re: Flamenco Air contact information

Author: Inter Isand Water Taxi (---.centennialpr.net)
Date: 09-10-10 17:02

Hello, i think you will need to go to their office to request the refund. But we can always help you get to Culebra quickly, safley and on your schedule. if you need anything just let us know. have a good trip.

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Re: Flamenco Air contact information

Author: Debbie (---.sip.asm.bellsouth.net)
Date: 09-12-10 22:01

Not to be sarcastic, but can't you get in touch with them for a refund the same way you got in touch with them for reservations?

Happy Diving!
Debbie

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Re: Flamenco Air contact information

Author: Srini Viswanathan (---.washdc.east.verizon.net)
Date: 09-13-10 10:16

I can understand Ryan's frustration with Air Flamenco. You have to keep trying their reservation number continuously and then you will find them. I usually try for 2 hours continuously before getting someone on the line. They have bad customer service or too high volume..

You have to get them on the phone to process the refund. Meanwhile you can try Vieques as they are running two flights a day.

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Re: Flamenco Air contact information

Author: Arroz (---.eastlink.ca)
Date: 09-19-10 07:34

I got through on my first try. They are taking reservations for regular flights in November.

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Re: Flamenco Air contact information

Author: Debbie (---.sip.asm.bellsouth.net)
Date: 09-19-10 16:19

That's good to know, Arroz! We have been putting off our next trip until things settle out a bit.

Going to try really harder to get to meet you this winter. :-)

Happy Diving!
Debbie

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Re: Flamenco Air contact information

Author: Geronimo (---.customer.broadstripe.net)
Date: 09-21-10 14:08

I just called Air Flamenco and asked about flights from Grande to Culebra. She said they do not have their FAA approval right now but hope to get it resolved in about a month. If I were a betting man I would not place any bets on the FAA doing anything in a timely fasion. I hope I am wrong but you have to ask yourself, "do you feel lucky?"

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Re: Flamenco Air contact information

Author: Geronimo (---.customer.broadstripe.net)
Date: 10-01-10 17:31

AF update: I just called and they informed me that effective Nov 1 they will be back to flying their regular 3 times a day flights. Glad to hear that was remedied rather quickly. Now what about the Gulf station on Culebra; still down?

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Re: Flamenco Air contact information

Author: Vicki moore (---.dhcp.jcsn.tn.charter.com)
Date: 10-01-10 22:27

It was still closed when we were there in July. What a hassle for our dive capt. to have to take the dive boat around to the ferry harbor and carry jugs of gas from the one station on the island to the boat.

Vicki in Tennessee

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Re: Flamenco Air contact information

Author: kelly gould (---.rcmdva.fios.verizon.net)
Date: 10-05-10 19:49

Sent you an email, but I talked with the Air Flamenco people today and they said they had us booked on a charter at 4:30 on October 16th. I am keeping my fingers crossed that this will be a "go".

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Re: Flamenco Air contact information

Author: Ryan Moats (---.lightspeed.hstntx.sbcglobal.net)
Date: 10-13-10 20:18

We received a confirmation email last week from Flamenco Air that our 4:30 flight on October 15th is still on as well... We shall see...

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Re: Flamenco Air contact information

Author: S.V.I bound (74.117.225.---)
Date: 12-08-10 14:46

what is the status of Air Flamenco as of now? Are they servicing commercial flights again, or does the FAA still have this service grounded? Does anybody know the truth?

JL

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Re: Flamenco Air contact information

Author: Geronimo (---.customer.broadstripe.net)
Date: 12-08-10 15:45

I talked to one of the guys at AF last week and they are still chartering only unless you had a reservation from a long time ago before the big stink. It seems that all of the pilots need to be certified to fly "commercial flights" before they can obtain approval to start flying their old schedule and rates. he said a few of them had passed and the others were in the process.

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